If your pet + cage weights 22 lbs max you can take it as a Pet on Board with you in the cabin. If your pet + cage weights max 100 lbs you will have to take it as a Pet in Belly.
Carry it in an approved cage for air transport, fully closed and measuring maximum 17.5 x 12 x 7.5 inches. Your pet must have mobility inside the cage.
If you carry a dog, the cage may be soft (cloth) or rigid (plastic). If you carry a cat, it must be only rigid (plastic). In both cases you must comply with the measures and requirements.
The cage must go under the seat in front of you secured by a plastic strap that will be provided at the airport. Your pet can not leave the cage during the flight.
a) Only dogs and cats are allowed.
b) Pets under 4 months or in lactation, sick, dead, violent or pregnant females are not accepted.
c) There is a limit of 7 pets in belly and 2 pets on board per flight.
d) You can carry only one animal per cage.
e) The cage must not have a perforated floor, wheels, or a padlock.
f) Do not vaccinate, deworm, or subject your pet to surgical procedures within 5 days prior to the flight.
g) Service and support animals must wear a leash and a collar or harness at all times.
Please consider that due to your own pet´s safety, if it belongs to a brachiocephalic breed, those that have an excessively short and flat snout with a proportionally wide head, it won't be able to travel with us.
These kinds of breeds usually have hereditary respiratory problems and are at greater risk of suffering heat strokes or respiratory disorders when exposed to stress or extreme heat.
For more information about your pet’s breed, we suggest you to take it to a veterinarian, and learn the preventive measurements you must carry out before and during the flight.
Please take note to the following recommendations before your flight:
Check that the cage is well ventilated (on all 4 sides)
Train your pet to use his cage days before, to generate less stress
Add to your cage any toy that is familiar to your pet to make his travel more comfortable.
Moisturize your pet well before the flight, during the flight, it will not be possible.
You must not weigh more than 100 lbs between your pet and the cage. Consider that your pet should be able to turn freely on its axis, inside it.
It´s size must not exceed 62 total in (152 cm), it must be clean, waterproof, well ventilated and free of objects that can hurt your pet, be scratch proof, with anti-escape closure and must have handles to be able to lift it.
The cage should be labeled with your contact information and identification of the pet. It must have aroma neutralizer and absorbent material or sanitary stones may be placed in it.
Spill proof food and water containers for pets (provided by the passenger) in the cage, necessary for the journey, may be placed. The containers should avoid spills and the cage should contain absorbent material.
· Label the cage with your contact information, such as: the name, age, sex, feeding instructions, and if necessary, medication for your pet.
· Feed and water your pet about four hours before the flight.
· Allow your pet to get used to the container some days before departure.
· Bring a leash to walk your pet before and after the flight.
· Place sanitary absorbent material in the cage.
It is not recommended to sedate your pet, as it may increase the risk in some animals to suffer cardiac or respiratory problems during the flight, according to the American Veterinary Association (AVMA) and the regulations of the International Air Transport Association (IATA).
We suggest contacting your consulate, embassy or government agency for more information to ensure that your pet will comply with all the requirements of the destination.
Arrive on time
Present yourself in advance for the documentation of your luggage and your pet to:
That the supervision by the Customer Service adviser should be carried out, that your pet meets all the previously mentioned requirements.
For more information to Travel with your Pet, please visit the following links: