You have nothing to worry about when traveling by Volaris

TripAssistance is the best way of getting assistance 24 hours before departing, during the stay of your trip (round trip), and 24 hours after you flight.

Medical Assistance

Applicable only on direct flights: AXA Assistance offers you an international network so you do not have to make any payments for medical expenses in the USA and the rest of the world, just by calling our call center.

24 hours coverage

Coverage 24 hours before and 24 hours after your flight and during the stay if it is a round trip.

Cancellation insurance

Cancellation insurance and / or flight interruption for death or accident

Assistance Damaged/lost

Damaged/lost or stolen luggage

Road Assistance

Road Assistance 24 hours before and after the flight

24/7 benefits from the moment of your purchase

a) Concierge Service:

· Information for you trip, travel agency service, coordination of purchase and gift delivery, executive shuttle service and specialized reservation service for events and restaurants.


b) Medical services:

· AXA Assistance shares with you its local and worldwide medical network.


c) Telephone advice:

· AXA Assistance offers you doctors, nutritionists and psychologists just by making a phone call Service attention (nutritionist & psychologist) Monday to Friday, from 9:00 to 17:00 hrs.


Add TripAssistance to your flight

Acquire this service during your purchase process in, at any time through the My Trips section, from our Volaris App or by calling to our Call Center.

Important: The service is subject to the Terms and Conditions.

Your Invoice

Please send an email to with the following information:


- No. of certificate


- Name

- Address

- Email

Contact Us

For any questions please contact the following numbers:


From Mexico:



From USA and rest of the world:



Check the Additional Services Fees here.

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