Special Assistance for Customers with Disabilities

Our Commitment

At Volaris, we are committed to offering an efficient and inclusive air transportation service, which is why we are always working to guarantee that your travel experience is as pleasant as possible and of the highest quality.

Do you need special assistance?

If you or one of your travel companions requires special assistance due to a disability, let our staff know and they will be happy to do everything they can to provide you with the best service possible.

Notify our staff

There is no additional baggage fee for a wheelchair, but we recommend notifying the Volaris staff that you will be traveling with a wheelchair so that certain specifications are considered to transport it on the plane.

Request a wheelchair when you book

You can request a wheelchair when booking your flight or when you arrive at our counter. Our staff will provide you with the necessary assistance to transport you inside the airport, to the boarding area, and onto the aircraft.

Assistance on board

Once on board, we will provide you with all the assistance you need to travel safely and comfortably. When you arrive at your destination, you will also be provided with a wheelchair until yours is returned to you along with your checked baggage.

Customers with cognitive disabilities

· Ask for assistance in advance or at our counters when you arrive at the airport.

· We do not provide continuous supervision or designated escorts for passengers with cognitive disabilities.

· If the person traveling has difficulty understanding safety instructions or requires continuous care, he or she may not travel unaccompanied.

Emotional support animals

You can travel with an emotional support dog at no additional cost so long as you provide recent documentation (issued within a maximum of one year prior to the flight date) from a medical professional who specializes in mental health (such as a psychiatrist, psychologist, or licensed clinical social worker) indicating that the person is under professional care and requires the animal in order to travel on the aircraft. It must be issued on the official letterhead including the medical professional's professional ID number.

· If you do not provide the necessary documentation, you can still board with your support animal by paying the corresponding fee for a Pet on Board or a Pet In Belly, depending on the case. Check here to see what you need to bring your dog on board.

  • Assistance

    Visual impairment

    You can travel with a service dog at no additional cost. Our customer service team will be happy to assist you.

  • Heraring

    Hearing impairment

    You can find screens with flight departure and arrival information at our counters and boarding gates.

  • Speech

    Speech impairment

    If you have any questions, you contact us in writing and we will be pleased to help you.

If you have any other type of disability, you may fly with us as long as you meet our travel requirements. Please check Medical Needs for more details.


Special considerations

· Please notify us in advance if you require special assistance so that we can provide you with the best service possible.

· If you are traveling with a support animal, we will provide you with the best possible location.

· Request advice about boarding, disembarking, and connections for customers with cognitive or developmental disabilities.

· For your convenience, you may request pre-boarding.