Cargo and Courier Service

Delivery services with more than 25 destinations in Mexico.

IMPORTANT

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To request our General, Priority or Express Cargo Service, please consider the following. 

 

Documents:


· You must present an invoice, cover sheet or a letter of transportation.

· If you're shipping cargo to areas near the border, you must have an importation declaration or customs form.

 

Requirements:


· Each cargo item must be shipped in resistant packaging, preferably a new cardboard box that has not been previously used for the transportation of hazardous materials or poultry products (eggs), due to health regulations. You may also use a plastic cover secured with straps or adhesive tape.


· Use packaging that is appropriate for your cargo. The interior should be protected by material that minimizes any impact, such as: bubble wrap, Styrofoam, or foam pads, and prevents cargo from shifting inside the box.


· Choose double-strength corrugated cardboard boxes with strong outer edges. Seal and secure your cargo with strapping or strong tape.


· If your cargo has sharp pointy edges, cover it with enough cardboard to prevent any damage.


· You should also remove any previous labels from the box with warnings of hazardous material or other information that does not apply.


Restrictions


· Toxic, restricted, and/or dangerous materials, according to International Civil Aviation Organization (ICAO) standards and guidelines.

· Guns and munitions of any kind.

· Items prohibited by law in the countries or states of origin, transit and/or destination.

· Merchandise that could jeopardize the safety of the plane, passengers, or cargo.

Remember to check the specific restrictions and requirements for the service you need:

Volaris Cargo

If you're not in a hurry and your goods don’t need special handling, our General Cargo Service ships your non-perishable goods at a great price and with an excellent service.


Special Restrictions


· Solvents and corrosive materials.


· Infectious waste of any kind.


· Cosmetics and toiletries.


· Vehicles and motorcycles.


· Money, debt/investment securities, precious metals and jewelry.


· Dry ice (UN 1845) (gel ice may be permitted).


· Shipping used luggage, clothing, or footwear from airports on the border area is not allowed. You must prove that you are sending new items with labels or in original packaging.


· Wooden pallets.

Priority Cargo

If your cargo needs to be transported quickly or requires special handling, we offer a Priority Cargo service designed to transport live animals, fresh food, flowers, medicine, fish, seafood, and other perishable products.


Special Requirements


· Wet cargo (seafood, salted hides, meat, etc.) must not emit odors or be subject to leakage.



Special Restrictions


· Live or dead infected animals; ivory items; fertile eggs.

· Cargo that requires a frozen cold chain.

· Endangered species of flora and fauna that don't have a governmental permit for transporation.

· Perishable cargo that can be damaged by changes in temperature, pressure or humidity; by ordinary exposure; by the length of transportation time; as well as cargo with inappropriate packaging, will not be accepted for transportation.

Express Cargo

Express Cargo 


When it just can't wait, Express Cargo gives you priority processing, transportation, and delivery, with reserved space on each flight. These are the service logistics that experts rely on.


Special Requirements


· Each cargo item must be shipped in resistant packaging, preferably a new cardboard box that has not been previously used for the transportation of hazardous materials or poultry products (eggs), due to health regulations. You may also use a plastic cover secured with straps or adhesive tape.


· Use packaging that is appropriate for your cargo. The interior should be protected by material that minimizes any impact, such as: bubble wrap, Styrofoam, or foam pads, and prevents cargo from shifting inside the box.


· Choose double-strength corrugated cardboard boxes with strong outer edges. Seal and secure your cargo with strapping or strong tape.


· If your cargo has sharp pointy edges, cover it with enough cardboard to prevent any damage.


· You should also remove any previous labels from the box with warnings of hazardous material or other information that does not apply.



Special Restrictions


· Toxic, restricted, and/or dangerous materials, according to International Civil Aviation Organization (ICAO) standards and guidelines.


· Items prohibited by law in the countries or states of origin, transit and/or destination.


· Merchandise that could jeopardize the safety of the plane, passengers, or cargo.


· Solvents and corrosive materials.


· Infectious waste of any kind.


· Cosmetics and toiletries.


· Vehicles and motorcycles.


· Money, debt/investment securities, precious metals and jewelry.


· Dry ice (UN 1845) (gel ice may be permitted).


· Shipping used luggage, clothing, or footwear from airports on the border area is not allowed. You must prove that you are sending new items with labels or in original packaging.


· Wooden pallets.

Live Animals

With our special service for transporting live animals, your pet will reach its destination safely, efficiently, and as quickly as possible.


Requirements


· This service is only available on direct flights from airport to airport.


· We can handle almost any kind of live animal, with the exception of infected ones. The customer must bring vaccine and worming records, as well as a health certificate along with a copy of the license of the veterinarian who issued the certificate.


· Each animal must travel in its own container, except for compatible pets of similar size.


· Dogs and cats must be at least 3 months old, must be weaned before traveling and validated by our operational area.


· Containers must be suitable for the animal according to the requirements of IATA Live Animals Regulations. They must also meet minimum standards for size, strength, sanitation, and ventilation. Containers need to be escape-proof and scratch-resistant, with secure locks. When closed, they must allow the animal room to stand, sit, breathe and rest comfortably.


· Containers carrying live animals should not be covered in plastic because this will block ventilation.


· These containers should be easy to open, strong enough to withstand the stress of transportation, and free of any objects that may harm the animal. They must have grips or handles to lift them, so that cargo operators are safe from possible animal bites.


Recommendations


Here are some helpful recommendations to make sure your pet will enjoy the flight.


Before Departure


· A few days before departure, let your pet get used to the container in which it will travel.


· Give it food and water 4 hours before the flight.


· If you’re transporting a puppy or kitten, give it some honey or syrup to keep up its glucose levels.


· Make sure your pet has an ID tag with this information:

-   Address

-   Telephone number

-   Feeding instructions

-   General information (name, age and sex)

·   Does your pet take any medication? If so, what kind?



At the Airport


· Be sure to carry a leash to walk your pet before and after the flight.


· Do not put food inside the container.


· Make sure the container has enough ventilation on all 4 sides.


· Place kitty litter or a similar absorbent material in the container. Avoid colored newspaper to prevent possible poisoning.


· According to the American Veterinary Medical Association (AVMA) and IATA standards, it is not recommended to sedate your pet, since this can increase the risk of breathing and heart problems in some animals.



Restrictions


· The bottom of the container cannot be perforated, and it cannot have wheels or padlocks.


· Deceased, violent, sick, or pregnant pets are not allowed.


· Each pet container can only carry one animal, except for puppies between 8 and 24 weeks old. In such cases, two animals are allowed to be in a single container as long as they can move freely.


· Dogs and cats are not allowed in the same container.

Funerals Transfers

When you need to transport your loved ones to their final resting place, Volaris Cargo supports you with dignified attention and care during these difficult times. Volaris will transport non-cremated or cremated human remains with the utmost respect and priority.



Requirements


For non–cremated human remains, the following documents are necessary:


· A medical certificate stating that the deceased did not die of a contagious disease.


· Death certificate (original and 2 copies).


· Document bearing the seal of the funeral home and the signature of the embalmer (original and 2 copies).


For exhumed human remains, the following documents are necessary:


· Exhumation Authorization with the seal of the funeral home and the signature of the issuing physician (original and 2 copies).


· Sanitary Transfer Permit (original and 2 copies).

· For states in which the appropriate authority does not issue any of these documents (e.g. Nuevo Leon, Transfer Health Certificate), documentation to this effect should be included with appropriate stamps and signatures.


· When human remains have been subjected to preliminary investigation, attach the Delivery of Remains authorization issued by the Public Prosecutor in the place of origin (Domestic cargo only).


For cremated human remains, strong outer packaging made of cardboard or wood should protect the urn, and the following documents are necessary:


· Death certificate (original and 2 copies).


·  Sanitary permit to transport (original and 2 copies).


·For states in which the appropriate authority does not issue any of these documents (e.g. Nuevo Leon, Transfer Health Certificate), documentation to this effect should be included with the appropriate stamps and signatures.


· When human remains have been subjected to preliminary investigation, attach the Delivery of Remains authorization issued by the Public Prosecutor in the place of origin (Domestic cargo only).



Restrictions


· Transfer documentation must be completed by funeral homes. Transfers cannot be made between individuals.


· You must confirm the availability of space on the flight. Ask a Volaris Cargo representative for more information.


· Cremated human remains of people who died of a contagious disease are not accepted for transfer.




If you require further information please contact us at cargo@volaris.com or call:

Mexico: Sales (55) 5663 0512; Storage (55) 1560 0408

Guadalajara: Sales (33) 3110 0990; Storage (33) 3110 0031

Tijuana: Storage and Sales (664) 683 8184

Monterrey: Storage and Sales (81) 1088 8297

Cancun: Storage and Sales (998) 886 2213

And from any destination within Mexico from Monday to Thursday from 9 AM - 6 PM and Friday from 9 AM - 3 PM: (55) 5261 6466.

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