Frequently Asked Questions

Payment Options

Hold Your Fare

How can I hold a fare for my flight?

You can hold a fare during the booking process. On step 2, you’ll find the “Book now, pay later” option in the lower side of the page. Click to hold the fare you like the most. For more info, please go to Hold Your Fare.

 

How long can I hold a fare without losing my booking?

Consider that if you don’t pay on the next 72 hours, you’ll lose your reservation.

 

What is the extra cost for holding a fare?

You can see the cost for this service on Additional Services Fees. Remember that you can pay by going to Add Extras, choosing the “Pay Your Reservation” option, and entering your reservation code and your email.

Third Party Payment

What do I need to make a Third Party Payment?

You need to book with at least 72 hours of anticipation, print your references and pay your flight in the following 24 hours at the bank or branch of your choice. See all the options at Third Party Payment.

 

Can I pay a change in my flight at a Third-Party branch? 

To make a change in your flight you must contact our Call Center and provide your data, including your reservation code. For more information, visit Flight Flexibility.

 

Is there an extra charge for making a Third Party Payment?

Commissions vary depending on the bank or branch of your choice. For more information, visit Third Party Payment.

Online Payment

What are the benefits of paying online?

This is the easiest way to pay! You can do it anywhere you are with no additional charges. Plus, all your information and your card details will be completely safe. Choose it as your payment method during the booking process at www.volaris.com

 

Why is the fare shown online different than the one the Call Center gave me? 

Remember that our prices may vary depending on availability and on the amount of anticipation time with which you are doing your booking. On our website, you’ll find all the available current promotions.

 

Can I pay with a debit card?

Yes, you can pay for your reservation with a credit or debit card. For more information, please visit Payment Options.

 

Can I pay with more than one debit or credit card?

Yes, you can divide your payment among all the debit or credit cards you need. For more information, please visit Payment Options.

Deferred Payment

How can I know which are the participating credit cards to make deferred payments? 

You can defer the payment of your booking with the bank of your preference choosing the “Deferred Payments” option during your booking process. Consider that the participating banks and number of installments may vary. This service has an additional cost. For more information, please visit Deferred Payments.

 

Can I pay with two cards and defer the payments of one of them?

You can defer your payment if you pay with a single credit card. Remember that with our Volaris INVEX Card you get exclusive benefits such as payments in up to 3, 6 or 11 monthly installments free of interest. In order to pay with two cards, either debit or credit, your payment must be done in a single exhibit.

 

What can I do if I get double charged?

To validate a double charge and begin a reimbursement process you need to contact our Call Center:

Mexico:        01 (55) 1102-8000

USA:            1 855 VOLARIS (8652747)

Guatemala: +502-2269-9451 / +502-2301-3939

Costa Rica:  506-4000-0229 / 506-4002-7462

 

Do all the deferred payment options include interest-free installments ?

To get interest-free deferred installments, you can acquire our Volaris INVEX Card. It offers 3, 6 or 11 interest-free monthly installments on all Volaris purchases. Request it here. Valid only in Mexico.

 

UpLift/ Volaris FAQs

 

For whom is available the Pay monthly service provided by UpLift?

  • The Pay monthly service provided by UpLift is only available for US citizens cardholders.

 

Where can I apply for the Pay Monthly service?

  • The Pay Monthly service is only available at the Volaris Site

 

What kind of travel can I buy with Pay Monthly?

  • At Volaris you can buy only flights at the flight shopping flow only with the Pay Monthly service

 

Who is responsible for loan servicing and customer service?

  • UpLift handles all loan servicing and customer questions, please contact UpLift at support@uplift.com or (844) 257-5400

 

Who is responsible for the flight customer service when I pay through UpLift?

  • Volaris will be responsible to the customer service regarding to the flight and you can contact us through the call center.

 

Where can I find the Pay Monthly service provided by UpLift at Volaris site?

  • You can find the Pay Monthly service provided by UpLift selecting as pay method Credit card, then selecting the US currency option and finally selecting the Pay Monthly service.

 

How do I participate in the Pay Monthly program provided by UpLift?

  • At Volaris you’ll enter simple information such as your mobile number and the last four digits of your social security number during the payment step of the checkout process.  UpLift will let you know within seconds if you’ve been approved for a loan.    
  • Review your payment plan details, agree to the terms and then complete the purchase of your flight on Volaris site.      

                                                           

What is required to Pay Monthly and get a loan from UpLift?

  • Be 18 years or older (other additional borrowing requirements may apply for residents in Alabama and Nebraska).
  • Provide a valid U.S. or APO/FPO/DPO home street address.                                    
  • Provide a valid U.S. mobile or VoIP number and agree to receive SMS texts.  The phone account must be registered in your name.  At this time, UpLift Pay Monthly programs are unavailable for those who are unable to agree to these terms.
  • Provide your full name, email address, date of birth, and the last 4 digits of your social security number to help UpLift verify your identity.

                                                           

Is there interest or fees associated with UpLift Pay Monthly loans?                  

  • UpLift offers interest rates as low as 4.99% (9.01% APR) - the industry’s lowest.
  • UpLift charges a 2% origination fee.
  • In case of a late payment, UpLift will charge a $10.00 late fee along with reporting negative loan activity to the credit reporting agencies.

                                                           

Do I have a credit limit with UpLift Pay Monthly loans?

  • Unlike a credit card, UpLift Pay Monthly products are not a revolving line of credit.  Each loan through UpLift is independent and your balance decreases as you make payments.

 

How many UpLift Pay Monthly loans can I have?

  • You may have up to two distinct loans through the UpLift Pay Monthly program.  Each application of credit is evaluated based upon your credit risk at the time of application.

 

Does UpLift perform a credit check?

  • Yes, after obtaining your consent, UpLift perform a ‘soft’ credit check to verify your identity and determine your eligibility for financing.  Regardless of the evaluation of your application, this ‘soft’ credit check will not affect your credit score.  When you've selected the loan option, UpLift will request to complete your application with a deposit and your full Social Security number. Completing this step is the completion of a loan application and may impact your credit score as UpLift will perform a ‘hard’ credit check. UpLift provides information throughout the process at which points your credit score may be impacted.

                                               

What is CBW and how is it related to UpLift?

  • CBW is a Kansas-chartered bank and is the lender for all loans obtained through UpLift.

 

Is my personal information secure with UpLift?

  • UpLift offers the industry’s highest level of data security (PCI Level 1).  They encrypt all sensitive data — including your social security number.  UpLift also maintain physical, electronic, and procedural safeguards to protect your information.

 

Why didn’t UpLift approve my loan?

  • UpLift consider a variety of factors when evaluating loan applications.  If they are unable to approve you for a loan, the specific reasons of why you were not approved will be provided to you through the UpLift borrower portal at www.uplift.com.  All you will need to do is sign in using your mobile number.

 

How do I cancel a purchase I made with Pay Monthly in the first 24 hours?                 

  • You can cancel your purchase directly with Volaris only in the first 24 hours
  • Volaris will then credit your Pay Monthly loan for the appropriate amount.  
  • Your loan will show as canceled on the UpLift site once they receive the refund.  Please log in at www.uplift.com using your mobile number to see if there is a remaining balance on your loan

 

Are there any cancellation fees?

  • Uplift and Volaris does not charge cancellation fees, the cancellation process is only available in the first 24 hours of the purchase.

 

Can I make changes to travel I made with Pay Monthly?                            

  • Any travel related changes would need to be discussed with Volaris directly. The effect of any changes to your travel arrangements on your loan balance will depend upon the nature, type and dollar amounts involved in the change made. 
  • In order to adjust your loan terms, you would need to re-apply through Volaris site and choose the Pay Monthly option again.

 

Can I apply for a Pay Monthly loan over the phone?

  • Unfortunately, UpLift do not take applications over the phone.  Please visit the Volaris desktop site.

 

 

When does interest start to accrue?

  • Interest begins to accrue once your loan has completed processing.  (3-4 business days from your booking date

 

 

Making loan payments

Where can I review my loan details?

  • Your loan information will always be available through UpLift borrower portal [FOA13] at www.uplift.com. Simply use your mobile number to sign in

 

How do I make my loan payments?

  • As part of your UpLift Pay Monthly loan acceptance, your loan payments will be automatically debited from the credit card [FOA14] used when booking your travel.

 

Can I make additional loan payments?

  • Yes, you can do so by signing into the borrower’s portal at www.uplift.com using your mobile phone number.

 

If I make additional loan payments, will my monthly payment change?

  • Your monthly payment will not change, but the amount of the last payment will be less and the duration of your loan will be shorter.

 

Are there any penalties for paying my loan early?                                                   

  • No, there are no penalties for paying off your loan early.

  

When paying off my loan, do I pay interest on the entire loan amount or only up to my payoff date?

  • You will only pay interest up to your payoff date.    

                                                           

Can I change the credit card I’m using to make my loan payments?

  • Yes, please sign in Uplift’s portal at www.uplift.com to provide a new card for payments.

 

Which cards can I use to make my loan payments?

  • Payments on your loan can be made using any Mastercard credit card, Visa debit, Mastercard debit, Discover credit cards and Discover debit cards.  Payments through any card used will earn you the points, miles or other benefits of using the card as the issuer provides.

 

When are my payments due?

  • Your monthly payments are based on your date of purchase.  For example, if you purchased your ticket on January 10, 2020, your next loan payment would be on February 10, 2020.  If your scheduled payment falls on the last day of a month that does not contain 30 or 31 days, the payment will be debited on the last day of that month.  You can also review your payment schedule by visiting pay.uplift.com.

 

What happens if I don’t pay?

  • Please understand that when you take out a loan through UpLift, you are entering into a legal obligation to repay your loan.  UpLift may report your repayment data to one or more credit bureaus.  If you are late on a payment, miss a payment or do not repay your loan in full, your credit and your travel plans may be negatively impacted and you will not be able to benefit from UpLift’s Pay Monthly for your future travels.

How do I update my phone, email or home address?

  • To update your contact information, please contact UpLift at support@uplift.com or (844) 257-5400.

Airports

What are the opening hours at your airport counters? 

Volaris airport counters are open from 4:00 am to 11:00 pm.

 

With which cards can I make a payment at the counter?

If you’re buying with enough anticipation, you can pay directly at the Volaris airport counters. Participating cards: Visa, MasterCard, American Express, Discover and Diners.

 

Can I pay with a check at the airport? 

You can pay for your flight directly at the airport counters either in cash or with an INVEX, Mastercard, VISA, Diners or Discover Credit Card.

 

I went to the airport to pay and they won’t make my promotion valid. Why?

Remember that our promotions are subject to availability, which is why you must request a quotation on the dates in which the promotion applies. Prices may vary depending on flight availability.

 

Do you take euros or any other currency?

You can pay for your booking in dollars, Mexican pesos or Costa Rican and Guatemalan national currency. You can also do it using one of our participating cards. For more information, please see Payment Options.

Volaris INVEX Card

Why is it paying with INVEX better than with other credit cards?

Our Volaris INVEX credit card is the only one that offers 3, 6 or 11 monthly interest-free installments on all your Volaris purchases. Request it here. Valid only in Mexico.

 

Which promotions apply with the Volaris Invex Card? ***

 

When will the $1,000 MXN bonus be reflected on my INVEX electronic credit? 

It will be displayed on your Electronic credit after you make the first purchase with your Volaris INVEX Cards. Request it here. Valid only in Mexico.

Complete Your Payment

What can I do if I lost my reservation code or if I haven’t received it?

You can contact our Call Center to verify your data and confirm your reservation or to recover it:

Mexico:        01 (55) 1102-8000

USA:             1 855 VOLARIS (8652747)

Guatemala:  +502-2269-9451 / +502-2301-3939

Costa Rica:     506-4000-0229 / 506-4002-7462

Otherwise, on the day of your flight, go directly at the airport with an official ID with photograph.

Volaris GiftCards

What can I purchase with my Volaris Gift Card?

You can pay for the base fare, additional air services and taxes. Remember that it doesn’t apply for third-party services such as TripAssistance, Shuttle Service, Hotels, Rar Rental and Activities, CBX, OMA VIP Premium Lounge, Parking and For a Clean Sky.

 

Are Volaris Gift Cards accumulative?

Yes, you can have all the Volaris Gift Cards you want in your account, as long as this sum doesn’t exceed $46,999 MXN.

 

Can I recharge or transfer my Volaris Gift Card?

Volaris Gift Cards must be used only by the person who receives it. They are accumulative, non-transferrable and non-rechargeable.

 

What happens if the amount of my purchase is higher than the one on my Gift Card?

Your first form of payment must be your Volaris Gift Card. If the quantity to be paid is larger than the credit on your gift card, you must complete the payment with a credit or debit card.

 

Where can I see how much credit I have on my Volaris Gift Card?

You can check your credit by logging into you account on our website www.volaris.com

 

What is the validity of the Volaris Gift Card?

You can use your Gift Card from the moment of the purchase and up to 365 days later.

 

How much electronic credit can I give in a Volaris Gift Card?

A Volaris Gift Card can be purchased with a minimum of $100 MXN and a maximum of $10,000 MXN, only in multiples of $100 MXN.

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